Return & Refund Policy

At Tervera Trading, every purchase is backed by a clear, straightforward return and refund process. Please review the eligibility rules, return instructions, and refund timelines below.

1. Return Eligibility & 10-Day Window

You may request a return within 10 calendar days from the confirmed delivery date of your order. To qualify for a full merchandise refund, returned items must meet the following conditions:

• The product must be new, unused, uninstalled, and unwashed, in the exact condition received.
• All original retail packaging, protective inserts, manuals, hardware packets, and factory tags must be included.
• Your order number or packing slip must accompany the return shipment.

2. How to Initiate a Return (Step-by-Step)

1. Request Authorization: Email our support team at [email protected] or call +91 9826038852 within 10 days of delivery with your order number and reason for return.
2. Receive Return Instructions & Label: Within 1 business day, we will issue a Return Merchandise Authorization (RMA) number and return shipping instructions referencing our return facility at 291, 369, Jawahar Marg, Nihalpura, Siyaganj, Indore, Madhya Pradesh 452007, India.
3. Pack & Ship: Pack the item securely in its original packaging, attach the return label, and drop the parcel with the designated carrier.

3. Return Shipping Costs & Damaged/Defective Items

Return Scenario	Return Shipping Responsibility	Refund Amount
Defective, Damaged in Transit, or Wrong Item Sent	Covered 100% by Tervera Trading (prepaid return label provided)	100% full refund including original shipping fee
Change of Mind / Ordered Wrong Size or Model	Prepaid return label provided or customer-arranged tracked mail per RMA instructions; no restocking fee (₹0.00)	100% of merchandise price refunded

4. Exchanges

Need a different size, color, or model? Contact us at [email protected] to request a direct exchange. Once your return shipment is scanned in transit or inspected at our facility, we will dispatch the replacement item promptly.

5. Refund Timeline & Payment Method

Once your returned parcel arrives at our facility, our team completes inspection within 1–2 business days. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your card issuer or bank, it may take an additional 2–3 business days for the credit to post on your statement.